The Lodhi, from good to great

De-mystifying Magic..... I wanted to share a document that chronicles the "Good to Great" Journey of The Lodhi New Delhi. (This is hot on the heels of my previous post where I showcased some of the strategies used)

My love affair with Hotels and Luxury began very early....
I was born in a truly grande dame hotel in Kolkatta in 1973 - Oberoi Hotels & Resorts (my father used to be a senior Leader and GM with the Oberoi Group for over 30 years), but I was forged into the profession at Les Roches where i spent an incredible time learning the craft. Post Hotel School in Switzerland I was fortunate to be hired by Four Seasons Hotels and Resorts. the absolute gold standard as far as i concerned - I learnt just about everything of how to do things and how not to and all about glitches and a full house morning ala carte breakfast rush! Avi Haksar - my first boss and mentor I owe you so much and more, David Friederich - thank you for showing me luxury and customer service ala Four Seasons, Patrick Pollak Douglas Housley for polishing the rough edges. Raymond Bickson (whatever I say about you will never be enough) Peter Wynne Franz Zeller Dilip Puri for giving me incredible opportunities at the Luxury Palaces during the transformations, the founding of Taj Wilderness Lodges (Taj Safaris), Pierre, Boston, Maldives, SFO &Tj West End Sanjay Jain for teaching me everything about hospitality finance - FP&A and financial modeling making. Abhijit Mukerji for pushing me. Deepa Misra Harris for the support and Kapil Chopra for teaching me the Science of the Business.

Using everything I learnt from all of you and the very special Dinaz Madhukar and Latika Nath I was able to lead this transformation of The Lodhi. This document chronicles how I went about it, and showcases how successful the Four Seasons Hotels and Resorts way of running hotels makes a huge difference. Please take a bow. I absorbed everything and so much more from all of you and finally from the MBA at EHL driving me to entrepreneurship....... Heres a tribute to all of you! and Four Seasons Hotels and Resorts - the best 6 years of my career in USA.

I now take on mentoring for super challenging assignments in hospitality